There have been some irritations lately: hair got butchered, long wait at the doctors, broken washing machine, all day wait for Sears no-service and the realization that we have to throw out a perfectly good washing machine for what is probably a broken solder or relay on the mother board (a $464 dollar fix)...I decided to look out the windows more and take some photos. There have been awesome sunrises, sunsets, storms, rainbows and clouds lately. I never realized how much the location of the sunrise and sunset changes until we started seeing both every day. This storm had creepy smoke like clouds moving in a different direction than the ones building in Aguadilla. Here the sun sets and looks gigantic with a really blue ocean. The pre-sunrise sky has been spectacular. Rainbows everywhere...
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Jackie really out of it and Blanco and Chicken spooning on a cat platform in the Mango Tree.
4 comments:
Dear Mr. & Mrs. Kruse,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. We are truly sorry that your technician did not call or show up for your scheduled service appointment. This is not the type of service that you deserve or the type of service that Sears has long been known for. We would like to look into this situation further and offer our assistance to help resolve it.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Jeff and Katrina Kruse) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Hi Susan,
We did not get a call that confirmed the service appointment. I had to call late in the day of the appointment to ask for a call from the service person. He needed directions and we wanted to know that he was indeed going to show up (this is PR after all).
He did call after I called sears and he did show up late in the afternoon. When we say Sears no-service we were speaking about the lack of call and the fact that a small tiny board costs more than a new washer. We declined to pay that and bought a new washer with a 5 year warranty for the same price as the repair would have cost.
The repair man appeared to do a good job and spent a good deal of time verifying what was wrong. We are happy with Sears, all (but the new washer) of our appliances are from Sears.
Dear Jeff & Katrina,
Thank you for responding back to my post. We are terribly sorry that you didn't get a call to confirm your service appointment. I certainly understand your frustration with having to call late in the day to confirm that a service technician was in fact going to come and service your washer. With the cost of a new circuit board costing as much as a new washer, I understand your decision to purchase a new washer instead of replacing the circuit board. We value your business very much and would like to offer our assistance should you have any future issues with your other appliances that have been purchased at Sears. Should you have any problems or needs in the future, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Katrina,
We have received your emails this morning but they don't contain your contact information. Please email smsupport@searshc.com with your phone number or email address and a dedicated case manager will contact you back today. We appreciate your communication but do need a way to respond back to you.
Thanks,
Susan R.
Social Media Moderator
Sears Social Media Support
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